Deskhiker - Remote Jobs

Customer Success Specialist in Remote

19 days ago
CryptoTrader.Tax
CryptoTrader.Tax is the leading tax reporting platform for cryptocurrency investors. Today, users leverage the platform to connect their exchanges, wallets, and crypto accounts to automatically pull in their transaction history and generate necessary tax reports with the click of a button.

CryptoTrader.Tax has tens of thousands of users all over the world, has processed more than fifty billion dollars in cryptocurrency transactions, and has partnered up with some of the largest cryptocurrency exchanges and tax software companies in the industry—including Intuit TurboTax—in effort to bring seamless crypto tax reporting to the mainstream.

Our Team

We're an ambitious, young, and agile team with a vision of building an essential piece of infrastructure for the future of digital assets. We work very hard, and we have a lot of fun doing it.

The company is headquartered in Kansas City, MO; however, true to the ethos of the crypto culture in which we operate, our team is fully distributed with teammates in Austin, St. Louis, Portland, Los Angeles, Mexico City, Zagreb, and more.

Opportunity

We are looking for a full time Customer Success Specialist to join our quickly growing team. As a member of our small, fast-paced team, you will have huge responsibility for shaping our customer support processes and working directly with CryptoTrader.Tax users to ensure their success in using our software.

You will become an expert on all CryptoTrader.Tax product offerings which will enable you to quickly troubleshoot issues and provide an amazing customer experience to all users.

If you are successful in this role, there is opportunity for additional roles and responsibilities/promotions within the company.

Responsibilities:

  • Proactive Outreach: welcome new users to CryptoTrader.Tax, provide delightful, and rapid support to users (mostly through Intercom)
  • Boost Retention: help customers with problems in calculating taxes on their cryptocurrency
  • Communication: champion the voice of the user in product development
  • Troubleshoot: empathize with users, quickly grasp the issues they’re facing, and help them overcome difficulties with the software. Escalate bugs and software improvements to the engineering team
Requirements:

  • Excellent written and verbal communication skills
  • Fluent and proficient in English
  • Experience & Interest in cryptocurrency/blockchain (preferred)
  • Highly responsive to customer requests
  • Positive attitude and desire to help people
  • Entrepreneurial mindset with a bias towards action; desire to get things done in a fast-paced environment
  • Sense of humor
Pay/Benefits

  • Fully Remote
  • Compensation: $20-25/hour (Experience Dependent)
  • Incentive Stock Options 
Entry-Mid Level
Full Time
Anywhere (100% Remote)

Customer Success Manager in New York | Remote

23 days ago
Klara
The backbone of the healthcare system is communication — between patients and their doctors, among healthcare teams, and even between practices and third-party providers like pharmacies, labs, and insurance companies.
But healthcare communication today is broken. It’s disconnected, siloed, antiquated, and highly inefficient — and in worst-case scenarios, it’s even responsible for lost patient lives.
We’re trying to fix that. Klara’s mission is to transform communication in healthcare, so all patients can receive great care.
We believe that the future of healthcare will be amazing. It will be patient-centric and truly connected — so medical teams can work together easily, information can be shared between people and systems seamlessly, and patients can always get the high-quality care that everyone deserves.
Though our mission is big, our team is still small. And that’s where you come in.
We are a Series A startup that’s growing quickly, with plenty of interesting challenges to tackle and foundations to build. It’s an entrepreneurial environment filled with opportunities for personal growth, where there is no shortage of projects to own or game-changing ideas to suggest. We are autonomous, data-driven, humble, and transparent. We have a healthy irreverence for the status quo, and a relentless passion for making our users’ lives better. And we believe the power of a talented team can accomplish anything — even revolutionizing healthcare.

About the Role:As a Customer Success Manager, you an essential part to ensuring our customers onboard successfully, adopt fully, renew as well as grow their investment with Klara. You will work with clients who have just purchased Klara to ensure they’re able to see value quickly and efficiently. 
Are you self-driven? Great at multi-tasking? Love seeing how you make impact in an organization? Then we'd love to talk to you!  
The CSM position demands a hands-on and results-oriented individual with strong communication and problem-solving skills. Applicants should have a proven track record of guiding clients from signing to value and through renewal. 

Responsibilities:
  • Onboard customers, ensuring they see value quickly and adopt the solution fully
  • Primary contact from initial implementation through renewal and upsell
  • CSMs will have a renewal goal and upsell quota
  • Demonstrate and train customers and end users on how to utilize Klara
  • Troubleshoot any issues that will inevitably come up and offer solutions to remediate
  • Identify at-risk implementations and escalate solutions as needed
  • Monitor customer health post go live and ensure usage
  • Become the customer advocate to drive cross-functional teams across development, product management, and support

Requirements:
  • 3+ years of customer facing experience preferably at a B2B SAAS company
  • Excellent customer relationship and customer service skills
  • Solid communication, listening, and writing skills
  • Clear ability to problem solve and resolve client issues
  • Organized and reliable: able to work independently with little direction when necessary
  • Excellent communication skills Knowledge of the Healthcare space, private medical practices in particular is a plus
  • Full cycle customer success management experience
Mid Level
Full Time
Anywhere (100% Remote)

Happiness Engineer in Remote

24 days ago
Automattic
As a Happiness Engineer, you love helping people.
Transforming publishing on the web is no small task. Our goal is to build relationships based on trust which result in happy, passionate, loyal customers and colleagues. We do this through listening to their needs and guiding them to the fullest use of the products we offer. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done.
Interested in learning more about how our team works? Check out what Happiness Engineers have to say about their work.


In general, a typical day involves:
  • Being an active member of a global team that provides 24/7 support via live chat, tickets, forums, and one-on-one screenshare sessions.
  • Helping people use Automattic’s products, including WordPress.com, WooCommerce, Jetpack, and more.
  • Troubleshooting, investigating, and creating detailed bug reports.
  • Building a community of support by sharing knowledge and helping team members around the world.

Being a Happiness Engineer requires:
  • Familiarity with WordPress, HTML, and CSS, along with a strong support philosophy.
  • Excellent writing and communication skills, with a knack for taking technical language and making it understandable.
  • A passion for solving tough problems and proposing elegant solutions.
  • An ability to learn and adapt so that you can help teach others.
  • Patience, grace, and a sense of humor.
Happiness Engineers should be fluent and eloquent in written English. If you know additional languages, be sure to tell us.

How to ApplyWrite a cover letter to let us know what you can contribute to the team. Proofread! Make sure you spell and capitalize WordPress and Automattic correctly.

Please upload your cover letter and resumes as PDFs.

About AutomatticWe are the people behind WordPress.com, WooCommerce, Jetpack, Tumblr, Simplenote, Longreads, and more. We believe in making the web a better place.
We’re a distributed company with more than 1400 Automatticians in 80+ countries speaking 90+ different languages. Our common goal is to democratize publishing so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world.
We believe in Open Source and the vast majority of our work is available under the GPL.
Diversity, Equity, and Inclusion at AutomatticWe’re improving diversity, equity, and inclusion in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. Diversity, Equity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.
Entry-Mid Level
Full Time
Anywhere (100% Remote)
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