Deskhiker - Remote Jobs

Data Analyst (Anywhere in the US) in US

13 days ago
Smartling is seeking a Data Analyst for a remote, work-from-home position, anywhere in the continental United States. This is a great opportunity for a proactive, results-driven professional who is passionate about digging into problems and finding the simplest solutions. You will help with the analysis and identification of key customer KPIs and trends in customer/product usage

Smartling is a cloud-based platform that enables businesses to translate content faster, better, and cheaper through translation management software integrated with highly scalable and reliable language services. Leading businesses like Pinterest, Spotify, and WeWork use Smartling everyday to go global in over fifty languages.

Tasks at Hand
  • Help to design and build key reports/dashboards for customer teams to aid internal decision making, via the team's suite of tools
  • Support the Customer Success team with data analysis and visualization for storytelling on customer presentations.
  • Help the organization to scale and optimize our data driven customer engagement processes such as data/insights for business reviews and how we provide custom reporting and insights to customers.
  • Communicate clear, complete, and actionable findings
  • Collaborate with Product and Engineering teams on defining requirements for analytics-focused improvements
  • Identify issues/inconsistencies in internal and external client reports
  • Use graphs, infographics, and other methods to visualize data
  • Structure large data sets to find usable information
  • Write complex SQL queries
  • Apply critical thinking, curiosity, and eagerness to solve problems
  • Thrive in a fast-paced environment while juggling multiple work streams
  • Show a passion for results - write code, dig into data, iterate quickly, and take decisive action

Must haves
  • College experience or a Bachelor’s degree in a STEM field (Math, Statistics, Economics, Computer Science, etc…) is a plus but not required
  • 2+ years in a data analytics-oriented role
  • Advanced SQL skills
  • Ability to lead your own projects and operate with a high degree of autonomy in a remote working environment
  • 1+ years of Looker development experience - LookML and dashboards
  • Curious minds who will always ask, “Why?”
  • Excellent attention to detail
  • Strong written/verbal communication skills
  • Ability to QA and troubleshoot data
  • A home office setup conducive for working remotely, and ability to work effectively as a remote team member

Nice to have
  • Basic level experience with Python/JSON
  • Experience with at least one other BI application such as Tableau, PowerBI, Domo, or Microstrategy
  • Interest in the Translation & Localization industry
  • Experience working alongside and supporting customer success team, or similar 

You are
  • Results-focused. Exhibit commitment to goals and consistently delivers results
  • Problem Solver.  Ability to define problems, assess and correctly identify root causes
  • A Team Player.  Able to work collaboratively to design solutions based on minimal information
  •  within all levels of management
  • An Analytical Thinker. Ability to digest complex information and provide key insights
  • Customer-focused. Passionate for client success at all times
  • Detail-oriented. Supremely well organized with attention to detail
  • Creative. Demonstrate creative thinking

What matters to Smartling?
Two things - our customers and you. We believe that work is one of the most important parts of our lives, therefore we believe in a winning culture and great benefits:
  • Competitive salary and Employee Stock purchase plan 
  • An opportunity to learn and advance your career
  • An energetic, value-driven, and fun culture and team spirit 
  • Take a break when you need it – Flexible PTO
  • Medical, Vision, Dental, Life benefits for you and your family 
  • FSA/HSA and 401(k) plan
  • Paid parental leave 
  • Commuter benefits (tri-state area)

Smartling, Inc. is an equal opportunity employer. No third-party recruiters.
Mid Level
Full Time
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