Technical Support

Remote companies around the world are looking for you. Find the right remote job in technical support. Employers and hiring managers are searching for technical support representatives and engineers to be part of their company remotely.

Customer Support Agent in United States

5 days ago
Blue Sky eLearn
As a tech-savvy Customer Support Agent at Blue Sky eLearn, you will work with our customers to ensure successful adoption and usage of our products and services, including Path LMS, Blue Sky’s industry-leading Learning Management System, as well as Blue Sky’s managed webinars. Our Customer Support Agent’s achieve this through understanding our various web-based platforms and relying on their technical knowledge and ability to troubleshoot a wide array of inquiries on a daily basis, from clearing the cache in a browser to identifying audio issues.

As a member of the Client Services team, your interactions may be the only touch point a customer has with Blue Sky, and the customer experience you deliver will make you will a critical player in driving long-term client success and demonstrating the value of the Blue Sky solution. You will work cross-functionally with multiple internal teams to develop a keen understanding of customers’ unique business needs and challenges, and proactively work to continuously improve the customer experience.

Mid Level
Full Time
Americas

Web3 Support Engineer in Remote

7 days ago
QuickNode
**THIS ROLE IS ONLY OPEN TO PEOPLE ON THE WEST COAST, ASIA AND EUROPEAN TIME ZONES.**

As a Support Engineer, you will be working on everything from answering simple support requests from potential customers about our service to setting up a local proxy to debug outgoing Web3 requests. You will be responsible for ensuring that we provide resolutions to customers quickly and when that is not possible, translate customer hardships into actionable items for our developer team to fix. Our network is servicing more than 30 billion requests per month, so you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling and more.

You won’t be alone because we expect every engineer to spend at least one day on customer support to understand our customer better.

We’re looking for a self-starter, who is communication focused with a deep sense of ownership and a team mentality to collaborate on achieving high quality customer experience.

You can expect to meet on a daily basis to go over customer issues, task progress and design solutions. You’ll be working primarily with the support engineering team: Chase Wright, Ilya Nabutovsky, Maksim Kramarenko, Roman Terekh and Manuel Kreutz.
Entry-Mid Level
Full Time
Americas - Asia - Europe

Technical Support Specialist in Worldwide

14 days ago
Time Doctor
If you love to take initiative with customer issues and want to own the customer experience, then this is the role for you.

We are looking for a serious and reliable Customer Support Specialist to walk our customers through the process of achieving their goals with our software, whether their problem relates to a user error, a bug, or something else entirely. You need to be able to work full time starting at 9 AM to 6 PM Manila, including possible rotational shifts Wed through Sunday 9 AM to 6 PM Philippine Standard Time.

As a Customer Support Specialist, you will act as a trusted advisor to Time Doctor’s customers by enabling them to use our products to achieve their business objectives. You’ll partner with customers to develop and execute success plans - organizational, programmatic, and technical strategies to meet their business objectives and stakeholder goals. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of our products. You will also act as a customer advocate for product features and requirements. You will work across customer-facing teams to ensure that a customer’s experience with Time Doctor exceeds their expectations.



Mid Level
Full Time
Anywhere (100% Remote)

Support Engineer in Spain, Germany, France

17 days ago
Grafana Labs
Are you looking for the next step in your career? Enjoy a challenge? Love to innovate? This is an exciting opportunity to join a technology startup in a high-growth phase. We’re looking for an experienced, versatile, and highly motivated Support Engineer to join our team. Our Customer Experience team is tasked with ensuring the success of our customers from the first point of contact and developing trusted advisor relationships. 

This role will be focused on EMEA-based customer coverage.
Our Support Engineers are responsible for working collaboratively and individually to solve customer issues in a fast-paced, ever-changing, and complex environment. Directly responsible for providing timely responses to customers and supporting all of Grafana Labs new and existing software. We’re looking for candidates with a strong technical support background who can hit the ground running to learn our products and environment in detail at the same time as helping us to build and grow our support environment.

Shift: Tuesday - Saturday
Mid Level
Full Time
Europe

Technical Support Lead in United States

19 days ago
Selfbook
The company bringing hotel bookings into the 21st century, Selfbook is looking for a Technical Support Lead with experience in customer support, QA, and technical documentation. By joining our team, you will have the opportunity to grow the family of world-class hotels using Selfbook to simplify their payment and booking systems.

Your job will be to collaborate with the various teams around the organization, document incidents, and escalate based on the situation, setting up a proper process for managing clients' feedback. In short, you will contribute to Selfbook’s rapid growth and expand the network of hotels making bookings easier than ever before.

Our ideal candidate is someone that is passionate about the best customer experience, has the ability to communicate expectations, and understands the important role customer success plays in an organization. If you are passionate about tech, travel, and teamwork, this role is for you!
Mid Level
Full Time
Americas

Customer Support Engineer in Philippines

19 days ago
Shogun
We are looking to add a Customer Support Engineer to our team! You'll work with our enterprise clients and their developers to identify and resolve React-based front-end issues they're experiencing with their implementations. You'll also be testing, documenting, and reporting found bugs to our Engineering team. This role is ideal for a front-end developer with an eye for troubleshooting, determining root causes, and providing solutions.
Mid Level
Full Time
Asia

Support Specialist in North America

23 days ago
Instructure
In this position, you will become part of the Customer Support Team and play a vital role in overall customer satisfaction. Your focus will be providing first-line (technical) support for our customers. Activities include communicating directly with customers via email, web meeting, and phone and contributing to our current knowledge base with written documentation and video.
Entry-Mid Level
Full Time
Americas
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