Remote companies around the world are looking for you. Find the right remote job in technical support. Employers and hiring managers are searching for technical support representatives and engineers to be part of their company remotely.
Customer Support Agent in United States
Blue Sky eLearn
As a member of the Client Services team, your interactions may be the only touch point a customer has with Blue Sky, and the customer experience you deliver will make you will a critical player in driving long-term client success and demonstrating the value of the Blue Sky solution. You will work cross-functionally with multiple internal teams to develop a keen understanding of customers’ unique business needs and challenges, and proactively work to continuously improve the customer experience.
Web3 Support Engineer in Remote
As a Support Engineer, you will be working on everything from answering simple support requests from potential customers about our service to setting up a local proxy to debug outgoing Web3 requests. You will be responsible for ensuring that we provide resolutions to customers quickly and when that is not possible, translate customer hardships into actionable items for our developer team to fix. Our network is servicing more than 30 billion requests per month, so you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling and more.
You won’t be alone because we expect every engineer to spend at least one day on customer support to understand our customer better.
We’re looking for a self-starter, who is communication focused with a deep sense of ownership and a team mentality to collaborate on achieving high quality customer experience.
You can expect to meet on a daily basis to go over customer issues, task progress and design solutions. You’ll be working primarily with the support engineering team: Chase Wright, Ilya Nabutovsky, Maksim Kramarenko, Roman Terekh and Manuel Kreutz.
Technical Support Specialist in Worldwide
We are looking for a serious and reliable Customer Support Specialist to walk our customers through the process of achieving their goals with our software, whether their problem relates to a user error, a bug, or something else entirely. You need to be able to work full time starting at 9 AM to 6 PM Manila, including possible rotational shifts Wed through Sunday 9 AM to 6 PM Philippine Standard Time.
As a Customer Support Specialist, you will act as a trusted advisor to Time Doctor’s customers by enabling them to use our products to achieve their business objectives. You’ll partner with customers to develop and execute success plans - organizational, programmatic, and technical strategies to meet their business objectives and stakeholder goals. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of our products. You will also act as a customer advocate for product features and requirements. You will work across customer-facing teams to ensure that a customer’s experience with Time Doctor exceeds their expectations.
Support Engineer in Spain, Germany, France
This role will be focused on EMEA-based customer coverage.
Our Support Engineers are responsible for working collaboratively and individually to solve customer issues in a fast-paced, ever-changing, and complex environment. Directly responsible for providing timely responses to customers and supporting all of Grafana Labs new and existing software. We’re looking for candidates with a strong technical support background who can hit the ground running to learn our products and environment in detail at the same time as helping us to build and grow our support environment.
Shift: Tuesday - Saturday
Technical Support Lead in United States
Your job will be to collaborate with the various teams around the organization, document incidents, and escalate based on the situation, setting up a proper process for managing clients' feedback. In short, you will contribute to Selfbook’s rapid growth and expand the network of hotels making bookings easier than ever before.
Our ideal candidate is someone that is passionate about the best customer experience, has the ability to communicate expectations, and understands the important role customer success plays in an organization. If you are passionate about tech, travel, and teamwork, this role is for you!
Customer Support Engineer in Philippines
Support Specialist in North America