Category Intern - Specialties in Remote

12 days ago
Entry Level
Full Time
Anywhere (100% Remote)
As a Category Intern, you will be responsible for delivering best-in-class value and experience to our customers by managing and monitoring the content creative life-cycle of the category, ensuring the delivery is on time and driving customer satisfaction while also identifying improvement opportunities. As well being able to learn and develop new skills!

Working on the Specialties category, you will work directly with the content marketing strategies, learning about project management; good practices of SEO; and content production. So, you will work directly with our clients and our community of freelancers and will improve your technical knowledge of content marketing

The role:

  • Address customer queries and concerns in a timely fashion.
  • Manage the progress of content production, ensuring the delivery is on time and driving customer satisfaction.
  • Keep vigilant watch on the assignment queue and project starts, ensuring projects are assigned within 2 business days or less.
  • Identify bottlenecks that are hindering customer satisfaction, while working alongside other teams to solve problems.
  • Educate clients about content marketing and internal processes for content production through various channels.
  • Identify improvement opportunities, both in team processes and in the client's strategy and results and, through problem-solving methods (such as PDCA), set up action plans with the support and guidance of the direct leadership.

You will need:

  • Higher Education in progress with expected completion within 1 to 2 years (Business Administration, Marketing or related field)
  • Knowledge of Digital and Content Marketing
  • Rock University certifications: Content Marketing; Content Production for the Web; Hubspot certification: Inbound Marketing. - You may provide the certifications during the hiring process.
  • Intermediate or higher English proficiency
  • Advanced or fluent Portuguese proficiency

Nice to have:

  • Experience and technical knowledge in the category's business. In this case, having basic knowledge about Adobe Photoshop, Adobe InDesign and Adobe Illustrator is a differential.
  • Fluent English skills
  • Fluent Spanish skills

Soft Skills:

  • Organization
  • Customer centric
  • Adaptability
  • Proactivity

What we offer:

  • Meal voucher
  • Life insurance
  • Working from home allowance
  • Rock University - free access to our marketing courses
  • Ongoing workshops and webinars on marketing topics
  • Flexible hours
  • Volunteer paid time off
  • Birthday and work anniversary days off
  • Being part of a dynamic, talented team distributed around the world  
  • Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
  • Being empowered to make decisions to improve customer satisfaction
  • Continuous growth opportunities for our customers, talent community and Rockers

Other benefits may be available according to your location.

About Rock Content

We are a global leader in content marketing and we exist to enable growth opportunities for our customers, employees and partners! We help brands to drive revenue and build awareness by unleashing collaboration through technology, connecting them to a global network of creative talents and delivering premium brand and content experiences for their audience.

If you're looking to learn every day, use new marketing technologies, and have the opportunity to innovate and make an impact, you will find all of that at Rock!

We have the most dynamic, collaborative and intelligent environment there is. Diversity is very important to us and that's why we commit to it. We do not tolerate discrimination by race, gender, disability, sexual orientation, religion or any other type of physical and/or psychosocial characteristic.

We're rapidly expanding, having tripled our growth in the last 2 years! We are remote-first and distributed around in the world. Learn more about careers at Rock here:

Our 5-step hiring process
1. Application review: when taking a look at your resume, we're looking not just for evidence that you can do the job, but also to make sure the opportunity we have is the one you're looking for! We'll always let you know  either way if you're moving forward or not.
2. Phone screening: this is a first interview and our main goal is to make sure the expectations are correctly set up. We're also very open to answering questions and presenting the detailed truth about working with us.
3. Technical assessment: this is the step to not only evaluate your hard skills but also to present to you a little bit of our work process.
4. Cultural fit interview: our culture is our main priority. We only hire people that show they can fit with our culture and help us grow. This is a deep and challenging step that will require a lot of thinking. To prepare, check our Culture Code.   
5. Hiring Manager interview: this is the final step! Here you get to meet the person who is  going to be your leader, ask anything you want and really understand if you match with the team.

Are you interested? Apply now!