Community Manager in USA, Remote

1 month ago
Magic
Mid Level
Full Time
Americas
Magic is an early stage, fast-growing contender to transform the antiquated user identity space by eliminating the need for passwords, with backing from top investors such as Tiger Global, Lightspeed Ventures, SV Angel, Social Capital, Northzone, Placeholder, Naval Ravikant, Alexis Ohanian, Ryan Hoover, and Balaji Srinivasan.

Our mission is to safeguard the trust between users and Internet services by establishing a secure and authentic digital identity. Magic's vision is to build the passport of the internet. We are looking for team members who are not afraid to push beyond the status quo and create the most straightforward, most secure, and most long-term sustainable identity solution for app developers and end-users. This is a unique opportunity to help us disrupt the world of authentication.

Magic is hiring an experienced community management expert to own the strategy and day-to-day operations of our social listening and engagement efforts.

We’re looking for a creative and experienced communicator to grow and engage Magic’s community across multiple social channels. Our Community Manager will be responsible for developing and managing campaigns that inform and inspire a diverse audience including developers, customers, and other Magic champions.

"Any sufficiently advanced technology is indistinguishable from magic." - Arthur C. Clarke

Requirements

In this role, you will:

  • Ideate and build creative, impactful social media and influencer campaigns to support our biggest initiatives
  • Manage and evolve Magic’s day-to-day organic social media presence — owning our content calendar, driving production, and defining an approach to grow followers, engagement, traffic, and customer acquisition
  • Partner with Design, Product, and Growth teams to build awareness and excitement for new product features, share inspiring customer and employee stories, and respond to issues as they arise
  • Share feedback and insights from our community that can inform our overarching Product, Marketing, and Customer Success strategies
  • Keep a pulse on social media and cultural trends to identify opportunities to deepen engagement with developers and introduce new people to Magic
  • Design and execute social media reporting on key metrics, including growth in fans/followers, engagement, traffic, and revenue
  • Lead influencer marketing programs from pitch to execution

What you bring to the team:

  • Excellent communication skills with in-depth understanding of social networks’ (Twitter, Instagram, LinkedIn, Reddit, YouTube) culture and audience base
  • 3+ years experience in social media and/or community management, with expertise in the social landscape to inform strategy, creative, and campaigns
  • Creative ideas about how Magic can evolve on our current social channels and new ones as we reach new audiences
  • The ability to think about social as a community platform, and strategize ways to grow community and loyalty via social media
  • Understanding of social networks best practices in design, functionality, users
  • Experience working with an internal creative team to produce social-first content
  • Proficiency in third-party social media tools (i.e. Sprinklr, Netbase)
  • Customer empathy and a strong bias for action
  • Growth mindset, with the ability to iterate quickly and improve on results

Bonus:

  • Experience engaging technical audiences
  • Experience with developer forums like IndieHackers, Dev.to.
  • A portfolio of content you’ve produced across a variety of social channels
  • You have existing relationships within the developer community

Magic is remote-friendly, though we would prefer this role specifically to be in a timezone where we can have more hours overlap with the North American team members due to the need for frequent communication and collaboration. #LI-Remote

At Magic, we're looking for team players with passion, empathy, perseverance, and integrity. You're encouraged to apply to this position, even if your experience doesn't precisely match the job description. Your talent and merits will stand out. At Magic, we welcome diverse perspectives and people who aren't afraid to challenge assumptions and the status quo.