Customer Support Specialist in North America

26 days ago
Mid Level
Full Time
CitizenShipper is a share-economy shipping and transportation marketplace that connects people who want something delivered with drivers who can actually do the delivery. As a marketplace, we focus mainly on helping pet owners find a transporter for their pets and so far we’ve helped thousands of pet owners reunite with their pets. We are a virtual team and all work remotely.

The Role:

We are looking for a tech-savvy self-starter with excellent work ethic, organizational, and strong written communication skills, who is looking for a permanent position and who could be with us for the long term as we grow. You will work well in a team and enjoy interacting with others when needed. Previous customer support experience required.

  • Proven experience working in two-sided marketplace companies
  • Proven experience working in shipping and logistic companies
  • Experience using Zendesk or similar CRM tools

As well as

  • You are based in North America
  • You will always go above and beyond to make things right for the customer and you have rare people skills that allow you to get out in front of problems and proactively help customers with potential troubles
  • You are great at talking to frustrated customers and helping people is your hobby
  • Educate and empower our customers to become better users of CitizenShipper
  • Answer all questions related to CitizenShipper
  • Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Proactively provide feedback to internal teams that help to improve CitizenShipper and create a better customer experience


  • Working with us is comfortable and easy
  • Our team is international
  • Everyone works remotely (from home)
  • We have a “minimum meetings” culture
  • We’re still growing, and you have a lot of room to grow with us