Director, Delivery in Dublin

14 days ago
THREAD
Senior Level
Full Time
Europe
This position is responsible for managing multiple client teams and overseeing the company’s relationship with its clients. The Director, Delivery successfully focuses the efforts of the Delivery team ensuring that projects are completed as proposed- on time, within budget. In addition, the Director, Delivery assumes the responsibility of resource allocation for each of the individual client teams they manage. The Director builds teams and leads them to deliver for clients, ensuring quality control throughout a project life cycle.


RESPONSIBILITIES

  • Act as THREAD’s primary liaison—communicating the organization’s point of view with strategic rationale while building strong strategic relationships
  • Lead project workshops and development of project roadmaps through analysis of objectives and understanding of needs
  • Proactively oversee cross-functional teams in executing the customer’s strategic vision
  • Proactively identify and implement new opportunities through the creation of action plans
  • Mentor team members, setting high standard and preparing them for advancement within the organization
  • Outline expectations of, and communicate effectively with supervised team members
  • Effectively assign, delegate, coordinate and monitor the work of team staff members assigned to client projects
  • Demonstrate an investment in, and commitment effectively with, the client “team” to develop and support a positive mindset about the work, the client and the staff that is involved
  • Establish rapport and trust with a range of staff members assigned to your account(s) – acknowledging the expectations of and on others, identifying team and project needs, remaining open to considering multiple points-of-view
  • Provide a model for project leadership . . . prepared and pro-active, thorough and accurate
  • Encourage and demonstrate unity behind team and company decision-making
  • Effectively incorporate senior staffers from delivery as well as other departments as project objectives or issues warrant
  • Actively participate in the performance management process, setting objectives and evaluating performance of professional services staff.
  • Support the sales team in meeting with potential customers, understanding the needs of those customers, and explaining the value of THREAD

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to lead and guide cross-functional team(s)
  • Track-record of successful client engagement
  • Understanding of mHealth / clinical trial industry
  • Understanding of Software as a Service (Saas) models
  • Knowledge of Jira, Confluence, MS Office, User Flows

EDUCATION AND EXPERIENCE

  • Bachelor’s Degree
  • 10+ years of experience in client engagement/project/product management positions
  • Experience with healthcare, mHealth and/or clinical research is desired

PHYSICAL REQUIREMENTS

  • Willing to travel as necessary
  • Excellent oral, written and presentation skills
  • Excellent teamwork skills with an ability to get the work done with minimal or no supervision
  • May require work in front of a computer for long periods of time