Enterprise Customer Retention Specialist, Mandarin Speaker - Worldwide

29 days ago


Full Time

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.To help our teams work together effectively, this role requires you to be located in Sydney, Australia.

Your future team

Our Enterprise Loyalty Advocate team's goal is to maximise revenue retention with an eye toward strategic migration and expansion efforts, while providing a seamless customer experience that ensures continued health and loyalty. We educate our customers on the benefits of Atlassian software through proactive, strategic account management activities to promote renewals and expansion transactions across Atlassian’s suite of solutions through engaging high-value renewals, uncovering expansion and migration opportunities, and overcoming objections.We're hiring an Enterprise Customer Retention Specialist who can speak Mandarin in business language, reporting to the Enterprise Loyalty Advocate Team Lead. You are a sales professional with a background in SaaS sales, renewals, account management and customer success. Here, you'll get to maintain an understanding of product updates and new offerings so you can translate those improvements to increase customers' awareness of the Atlassian product portfolio and SaaS solutions, driving cross-sell and up-sell opportunities for our enterprise in the greater China market.

What you'll do:

  • You will maximise customer retention rates through inside sales techniques over the phone and email
  • You will look after a high-volume of sales opportunities through different platforms and products in the greater China market
  • You will manage renewals across differing engagement models (enterprise subscription renewal outreach, proactive cloud migration outreach, proactive expansion outreach)
  • You are going to increase customer awareness of Atlassian's product portfolio to find opportunities for platform migrations and up-selling during the renewals cycle
  • You will maintain an understanding of product updates and new offerings and articulate those improvements to customers as you build customer relationships throughout the renewal lifecycle

Your background:

  • You are Mandarin Fluent in Business/Sales Language
  • You have worked with customers across the greater China Market for at least 1 year
  • Enterprise software renewals sales, account management and customer success
  • Sales opportunity pipeline management and forecasting using CRM software
  • Engage customers with a consultative, solution-oriented approach in discovering new opportunities
  • Collaboration with internal and external parties to reduce churn and expand customer base
  • Upsell and cross-sell products, or renew customers in the SaaS industry
  • You have the skills to understand technology and promote a value proposition to customers

It's great, but not required, to have:

  • You have used Salesforce.com or other CRM tools
  • Fluency in other languages spoken in the Greater China region, such as Cantonese, Taiwanese, or Shanghainese.

Our perks benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.

Originally posted on Himalayas