Field Team Services Manager - Worldwide

We are seeking a highly motivated Field Team Services Manager who plays a pivotal role in overseeing our global team of Field Team who are responsible for refractory audit services. This role entails strategic leadership, coordination, and collaboration with cross-functional teams to ensure the efficient execution of field operations. The Field Services Team Manager will drive innovation, enhance operational excellence, and contribute to the growth of our services within the industry. This remote position will be based in the US with global travel required to visit customer sites worldwide.

Who We Are

PaneraTech, Inc develops unique solutions to help customers reliably make more product with their critical assets. Many heavy manufacturing industries such as steel, glass, cement, copper, and aluminum use high temperature processing to melt tons of material in a day. We help in two main areas:

• Asset Life Extension – With our patented solution in the glass and steel industry, we help manufacturers in over 40 countries make data-driven decisions using sensors, data, and AI. This results in longer asset campaigns with higher annual production.
• Enabling the next generation of workers – Heavy industry has relied on the experience of employees who worked for 20-30 years in one plant. As a generation of operators and engineers retire, we bridge the experience gap with technology, data, and expertise. We offer solutions to our customers to make their process more data-driven so that an early career workforce can flourish.

Working at PaneraTech

At PaneraTech, you will be part of a global, innovative and hybrid working team. In this collaborative and inspiring culture that is fostered by a creative and intellectually stimulating work environment, you will be encouraged to bring the best out of yourself and your colleagues. We are growing and we expect our workforce to more than double this year! We are looking for professionals willing to work in a fast-paced environment, cannot wait to excel in their work and are crazy about improvement! We recognize our colleagues’ achievements and both individual and team performance is valuable to us.

Key Responsibilities

• Provide leadership and guidance to the global team of Field Team, ensuring optimal performance, growth, and professional development.
• Monitor and oversee field operations, ensuring adherence to established protocols, safety standards, and operational excellence.
• Collaborate with cross-functional teams to manage and optimize project assignments, schedules, and resource allocation.
• Continuously improve field service processes, workflows, and protocols to maximize efficiency and quality.
• Develop and implement performance metrics, scorecards, and key performance indicators (KPIs) to evaluate and enhance team performance.
• Lead the training and development initiatives for the Field Team, ensuring they are equipped with the necessary skills and knowledge.
• Foster strong client relationships by ensuring exceptional service delivery and addressing client inquiries and concerns.
• Collaborate with the team to identify challenges and propose effective solutions to enhance service quality and customer satisfaction.
• Coordinate field activities and assignments across different geographic regions, ensuring consistent service delivery and alignment with organizational objectives.
• Monitor and maintain accurate documentation of field activities, inspections, and repairs to ensure compliance with protocols and regulations.
• Collaborate with senior leadership to provide insights, reports, and recommendations to drive continuous improvement in field operations.
• Assist in managing budgetary aspects of field operations, including resource allocation and expense management.

Requirements

• Bachelor's degree in Engineering or a related field (or equivalent experience).
• Proven experience in managing field operations, preferably in the glass industry or related industries.
• Strong leadership skills with the ability to motivate and develop a diverse global team.
• Excellent problem-solving abilities and a track record of implementing process improvements.
• Proficient in project management, resource allocation, and cross-functional collaboration.
• Exceptional communication skills, both verbal and written, with the ability to interact effectively with clients, team members, and senior leadership.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Willingness to travel globally as needed per business operations (approximately 75%+ travel required).
• Knowledge of safety protocols and regulations in field operations.

Travel

• This is a remote position that will require travel to our customers worldwide.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including health insurance and retirement plans.
• Opportunities for professional development and growth within a dynamic and innovative industry.
• Flexible work hours to promote a healthy work-life balance.
• Home office technology support package, up to $500 to enhance your remote work setup.
• Paid Time Off.
• Holiday Time Off.
• If you are a visionary leader with a proven track record in managing global field operations and are passionate about driving excellence within the industry, we invite you to join our team as the Field Services Team Manager!

Originally posted on Himalayas