HR Onboarding Specialist in Remote

1 month ago
Customer.io
Mid Level
Full Time
Anywhere (100% Remote)
We're looking for an Onboarding Specialist to help us welcome and onboard our expanding globally distributed, fully-remote team. As an Onboarding Specialist, you own a critical point in a new team member's journey; the warm welcome! You're putting a face to our company, and making a memorable transition into the team by onboarding new team members in a way that embodies our core values of Empathy, Transparency, Responsibility, and Awkwardness. Your role is key to ensuring that new team members have what they need to succeed; helping them acclimate to their new role and setting the whole team up for a smooth transition.
Customer.io is a remote-first, globally distributed company. Our team of 87 is located across 19 countries. This means you'll also be onboarding people all over the world through synchronous and asynchronous communication. We put a strong emphasis on effective communication skills, project management, and creative thinkers. In other words - you are vital to growing Customer.io's culture and values while building a successful team.
Some things you'll do-Learn about our team, culture, and how we work to create a welcoming, informative, and engaging team member experience-Be the main point of contact for new hires and managers; owning the hand-off from offer through their first two weeks-Conduct onboarding debriefs with new team members as they transition from onboarding to retention-Own and improve documentation for Onboarding across departments and in Operations; making recommendations on how to continue building an inclusive cultureLead our Operations Team and Managers through the onboarding process by communicating dates, expectations, and needs of our team members-Participate in our Diversity, Equity, and Inclusion work, and use this lens to drive improvements to our hiring and onboarding practices
About you-You bring enthusiasm and genuine human connection to your workYou are proactive and detail oriented-Excellent verbal and written communication skillsYou have a collaborative mindset, and will approach our goal of providing an inclusive and welcoming -Onboarding experience with empathy and critical thought-Preferably located in UTC-4 time zone