IT Support Lead - Worldwide

Who we are:

Flux Federation is a fast growing technology company, providing next generation billing software to energy businesses globally.
Our clients are large energy retailers in both CI and Residential, here in NZ and in Australia including Meridian, Powershop and Shell Energy. We’re owned by Meridian and have been around for 15 years, but we’ve only just begun our growth journey. Our mission is to empower visionary companies who want to lead through the energy transition and help create a brighter future.

We’re headquartered in Aotearoa | New Zealand, consisting of a fully remote, global workforce of 150+ passionate and smart people.

Who we’re looking for:

We’re on the lookout for an experienced IT Support Lead to join our team. This role can be based anywhere in New Zealand.

As the IT Support Lead you’ll play a key role in supporting the secure and smooth running of Flux. This is a hands-on leadership role where you get to apply systems thinking, planning, problem solving and customer service skills.

This is a critical position;

• Supporting secure and effective running of business applications, services and software

• Enabling the rest of the business to focus on their areas of expertise and responsibility

Key responsibilities:

• Align IT planning to company objectives and deliver measurable results.

• Keeps senior management informed with detailed and accurate reporting.

• Working collaboratively across the business to ensure that projects are coordinated and aligned with organisational objectives.

• Provides leadership and manages direct reports.

• Understand business needs and identify an IT roadmap.

• Responsible for the Governance and Practices across key IT systems to ensure they are managed effectively and are secure at all times.

• Manage our IT Systems so they are secure, cost effective and enable Fluxters to be effective in their roles.

• Proactive vendor review and management.

• Application, services, software and hardware lifecycle tracking and licence management.

• Participate in, and support, compliance and audits e.g. ISO27001 and PCI-DSS.

• Provide end user support and materials.

• Assist in the management of any security incidents.

• Manage the priority of IT Support requests and respond appropriately.

• Administration of Flux applications, which includes creating, managing the system access permissions.

Knowledge, experience and skills that we are looking for:

• Excellent organisational and personal management skills

• Strong communicator

• 2+ years experience as an administrator for Google Workspace, Jira and Confluence and ideally administrator experience with VMWare WorkspaceOne and CarbonBlack

• Proven history of self-direction and problem solving

• Excellent time management including the ability to determine the priority or work and meet deadlines

• Proven ability to act as a role model for team members, demonstrating excellence in communication, listening skills and leadership ability

• Systems analysis experience

• Working knowledge of ISO27001 and PCI DSS controls

• Strong computer, hardware, software, and analytical skills both iOS and Windows

• Experience installing, configuring, documenting, testing, training, and implementing new applications and systems

Why work for Flux?

Flux will connect you with amazing people from all walks of life and offer fantastic learning and development opportunities within a flexible and family friendly culture. Alongside competitive salaries, we also offer:

• Flexibility in how you work - we truly believe in flexible working and are happy to discuss how this role works around your life

• Life insurance, income protection and serious illness cover

• Generous leave provisions including enhanced parental leave benefits, paid leave between Christmas and New Year, and the option to buy additional leave

• Enhanced employer contribution for Kiwisaver (match up to 4%)

• Staff rates for electricity if you are, or become, a Meridian or Powershop customer

• An employee share scheme (permanent employees only)

• A commitment to your wellbeing with access to wellness initiatives including discounted Southern Cross healthcare and free EAP

Make your mark on a growing organisation that’s going places. Apply today!

Originally posted on Himalayas