Product Support Associate (B2B SaaS) - Worldwide

Sprinto is a leading platform that automates Security compliance works with any cloud setup and helps monitor entity-level risks and controls from a single dashboard. By raising the bar on security, Sprinto ensures compliance, healthy operational practices, and the ability to grow and scale with unwavering confidence. We are a team of 100+ employees more than hundreds of customers across 25+ countries. We are funded by top investment partners have raised 11.5M USD.

The Role

We are looking for a Product Support Associate to join our team and provide excellent customer support for our B2B SaaS product. The ideal candidate will have a strong understanding of cloud technology, excellent communication skills, and a passion for helping customers succeed.

Responsibilities

• Delight customers with every interaction - whatever be the form of communication. Implement best practices to ensure we continuously raise the bar on our customer experience
• Research, troubleshoot and identify solutions to resolve customer issues
• Create internal and external knowledge base articles
• Proactive follow-ups with customers on recommendations, workarounds, updates, and action plans
• Work closely with our world-class Engineering team provide feedback and track issues to closure
• Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies

Requirements

• You enjoy setting a high bar on Customer Experience. Getting a "wow" response from a customer would make your day!
• You have at-least 2 years of experience in a B2B SaaS/Software product company
• You have excellent written verbal communication skills
• You have a good understanding of cloud technology - words like S3 bucket, DB encryption, Virtual Private Cloud mean something to you
• You are systematic and methodical - you like to keep things clean, including the helpdesk inbox :)
• You have strong prioritisation skills and ability to work with multiple customers across the globe

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Group Term Life Insurance
• Company-Sponsored Device
• Education Reimbursement Policy

Originally posted on Himalayas