Professional Services Engineer - Worldwide

26 days ago


Full Time
Join us as we scale our business in the US by replicating our tremendous success around the world. The massive database market is going to double over the next few years (the IDC estimates it to be $119B+ by 2025) and PingCAP is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering. TiDB is an open-source, cloud-native, distributed SQL database for elastic scale and real-time analytics. Large and high-growth organizations in markets as varied as financial services, logistics, gaming, e-commerce and software as a service have successfully deployed and expanded their TiDB footprint on mission-critical applications.Our strong open-source community roots (32,000 stars on GitHub), innovative products and inclusive culture are what draw passionate and dedicated people to our company. Learn more about PingCAP careers and join our team to be at the forefront of innovation and growth.

About The Role:

At PingCAP, our Professional Services Team takes on the role of dedicated and trusted technical advisors, serving as essential partners for our valued customers. We are committed to ensuring the utmost success of our customers by meticulously designing tailored database architectures, expertly implementing strategic plans, and seamlessly integrating operational solutions for TiDB. We are currently looking for an experienced Professional Services Consultant who will play a pivotal role in ensuring customer satisfaction through hands-on product implementations.


Partner with our customers to design and implement end-to-end solutions throughout various phases of the application lifecycle.Implement best practices for adopting TiDB, ensuring the quality and timely delivery of customer projects. This includes tasks such as infrastructure evaluation, initial setup, integration, installation, migration, backup and restore, disaster recovery, monitoring enablement, release configuration, system upgrade, performance analysis and tuning etc.Provide proactive and reactive guidance on issues related to upgrades, patches, and updates.Maintain a commitment to delivering customer projects on time.Identify opportunities for enhancing efficiency, scalability, and overall process improvements in professional service operations and delivery processes.Collaborate with our Technical Support Engineer team, offering enhanced escalation when necessary.Work in collaboration with Product Management and Engineering teams to influence TiDB product development by sharing insights from your field experience.

What we are looking for:

8+ years of experience in software development, consulting, support, or similar post-sales technical roles.Profound experience and understanding of complex applications, distributed systems, and customized technology deployments in diverse customer environments.Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations.Hands-on experience with a variety of technologies, including MySQL, AWS Aurora, Hbase, Key-Value Stores, and cloud technologies.Excellent analytical, diagnostic, and problem-solving skills.A Bachelor’s Degree in Computer Science or a related technical field.Willingness to travel within the region (approximately 20%) as required by customer engagements.

Originally posted on Himalayas