Quality Improvement, Specialist - Worldwide

15 days ago


Full Time

Quality Improvement, Specialist (Remote)

Job location: Remote - US

Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits. Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy. We are building the tools and designing an approach to enable care to reach the patients who can benefit most.

Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team. We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions. We experiment to improve, actively seeking data to inform decisions and to assess our own performance. We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.

If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.

About this role

As the Quality Improvement Specialist at Waymark, you will play a vital role in building and executing an approach to quality improvement that is rooted in the principles of equity, continual learning, and humility. At Waymark, we take a “whole system” approach to quality to reflect our organizational focus on whole-person care, defining care delivery success measures to include access, quality, and cost. Reporting to the Care Model Quality Lead, you will be responsible for partnering with Analytics, Market Leads, and the Clinical team to monitor whole-system quality, execute formal QI efforts, and ensure learnings are continually fed back into our care model. You should bring a deep knowledge of quality improvement tools and methods, a passion for community-oriented care, openness, and creativity.


  • Define and iterate care delivery success measures, spanning access, quality, and cost
  • Maintain national, market, and team-level quality dashboards, in partnership with the Analytics team.
  • Set standards and expectations for quality monitoring
  • Monitor dashboards to proactively identify areas of improvement and escalate safety and quality issues.
  • Provide quality reports to Market Leads Clinical team and support them to prioritize focus areas for improvement
  • Execute formal QI efforts with our care delivery teams
  • Provide ongoing coaching and support for care teams on quality-related issues and be responsible for fostering a “safe space” quality culture focused on continual learning and improvement.
  • Collaborate with Care Model Specialist to ensure findings incorporated in Care Model
  • Monitor safety reports and own issue resolution
  • Define a quarterly, cross-market learning agenda focused on one shared quality improvement priority and partner with Data Analytics to execute a measurement plan.

Minimum qualifications

  • Advanced knowledge of and demonstrated results with quality improvement concepts, tools, and techniques, including agile methodologies
  • Experience working with BI tools (Looker, Tableau, Quicksight)
  • Comfortable with ambiguity and able to multitask and create structure
  • Excellent communication and interpersonal skills
  • Systems thinker and problem solver, able to toggle between the details and big picture view with ease
  • Willing to roll up sleeves and dig in to the work at hand
  • Values teamwork and collaboration
  • Thrives in fast-paced environment
  • 3-5 years experience in quality improvement in the healthcare space
  • Expertise in community-based primary care, including Community Health Worker programs
  • LEAN greenbelt or higher

Preferred qualifications

  • Experience working with product and design teams
  • MPH or equivalent degree

Salary Range: $70,000 - $105,000. Compensation will depend on multiple factors, including job location, training, education, and experience.

Benefits and Other Compensation: Medical, vision, dental, basic life insurance, and stock options available for the hired applicant. Employees also receive twenty (20) vacation days, accrued over the year and thirteen (13) paid holidays throughout the calendar year. Sixteen (16) weeks of parental leave for birthing parents will also be available for use after successful completion of 6 months of employment, eight (8) weeks of bonding leave for non-birthing parents. Employees are able to enroll in our 401(k) plan and commuter benefits plan.

COVID Vaccination: Waymark has adopted a policy on mandatory full vaccination to safeguard our employees, our partners, and the patients we serve from the hazard of COVID-19. As a healthcare company, we believe it is important for our employees and actions to reflect the best available science and the interests of public health. You will be asked to attest to your COVID vaccination status before an offer of employment is made.

Originally posted on Himalayas