Technical Architect - Worldwide

🐦 About Birdie

Birdie is the leading home healthcare technology platform that aims to radically transform the lives of older adults. Its all-in-one solution supports millions of care visits every month, equipping care providers with the tools they need to deliver better quality care and improve efficiency across most day-to-day operations. Birdie is B-Corp certified and was recently named as a top two Home Health Tech provider globally in the cohort of top 150 Most Innovative Digital Health startups by CB Insight in 2021.

Launched in 2017, Birdie is a team of socially motivated care, health, product and tech entrepreneurs. We were nominated one of the top 10 UK startups to watch, the SME with the best culture in the UK and was in the 2020 Business Cloud Top 50 Start Up's list. In 2021 we were named no.9 in Start Up's top 100 innovative and disruptive businesses as well as being accepted into Tech Nation's 2021 Upscale 7.0 program. As of June 2022 we closed our series B funding with £25m invested by Sofina, Omers & Index ventures.

⚡️ Your mission

We’re looking for software architects with broad technical knowledge and a passion for implementing technology solutions in a complex software ecosystem. You are the technical subject matter expert, focused on ensuring a successful implementation of the Birdie solution for and with our care partners. You are a self-driven individual with a “get it done” attitude and a passion to solve complex business and technology problems.

As a Technical Architect, you are part of the Professional Services team for our largest care partners. You will use your broad technical knowledge, full lifecycle project experience and excellent communication skills to bridge the gap between client and the Professional Services and Customer Success teams, as well as the Product and Engineering teams. You’ll be comfortable evaluating a new software in a rapid technical spike, presenting a recommended integration approach to senior stakeholders, or leading UAT session to validate that Birdie’s solutions would solve our care partners’ pain points.

You are creative and energetic, with a positive and a pragmatic, delivery-focused attitude that wins the respect of those around you and makes you a trusted technical advisor. You’re willing to be hands-on when you need to be. You balance innovation and intellectual rigour with realism. You love technology and want to keep on learning. You’re genuinely interested in understanding the challenges our care partners face and how you can help them.

🦸‍♀️ How you will contribute

• Collaborate with key external and internal stakeholders to define requirements, deliverables, and set and manage expectations

• Lead technical design sessions; architect and document technical solutions aligned with our care partner’s business objectives; identify gaps between customer's current and desired end states

• Act as a conduit between Product, Customer Success and Sales by mapping out and defining the architectural relationship between partner’s technology stack, in order to plan the most efficient implementation and expansion journey

• Manage the technical delivery of custom development, integrations, and data migration elements of a Birdie implementation

• Help support the modelling of the commercial expansion opportunities associated with each implementation

• Effectively communicate partner needs to the Product teams for future product enhancements i.e. Voice of Customer representative

• Collect and document competitive intelligence

🤩 We’d love to hear from you if

• Ability to creatively explain and present complex technical concepts in an easy to understand manner (eg. APIs, data integration and migration, data platforms and BI tooling)

• Knowledge of data integration tools with different care planning, rostering, payroll and invoicing business systems (eg. CARAS, Cold Harbour, Xero, Sage, Zellis, Snowflake, Power BI, Snowflake, My Learning Cloud, Liquid Logic, GP Connect, Radar..etc.)

• Strong background in design/development/implementation of large web-based or client server systems, or complete software product lifecycle exposure

• Strong understanding of environment management, release management, code versioning best practices, deployment methodologies, business intelligence and analytics

• Ability to forge strong, long-lasting relationships with C Suite and senior executives

• Experience building technical champions (eg. IT Project Managers, Data Analytics Lead, Data Engineers, Technical Managers…etc) that influence partner direction and positive business outcomes

• Excellent communication and follow-up skills, with very engaging interpersonal skills including large scale presentations

• Strong prioritisation, time management skills with a strong “get it done” attitude

• Strong collaboration and execution track record as a team player, working cross-functionally with internal stakeholders (Sales, Product, Engineering and Customer Success) to drive the project forward

• Willingness to travel within the UK up to 10% to support partner engagements, industry events, and internal development.

These are our ideal requirements, but we know some people are less likely to apply for the role unless they are 100% qualified. We promote a diverse, inclusive and empowering culture at Birdie, so please apply if you meet the majority of these competencies.

🙌 What are the benefits?

People are our core strength. We are social entrepreneurs, boasting an outstanding culture (employer net promotion score of 67) with strong values (B-Corp certified). We offer exceptional benefits and invest massively in our team's happiness, wellbeing and growth:

✨ Compensation

Our salary packages are competitive, the role is 75-85K DOE. We also grant generous stock options to any permanent employee at the end of the probation period. We adjust salaries based on the cost of living index for employees based outside of the UK.

🏝 Flexible

With Covid-19, we have decided to be a fully distributed team. We organise quarterly in-person events and online socials to make sure you can meet up with peers. If you want to come to the office, you're most welcome of course!

🌱 L&D budget

Growth is key. You'll have a personal development budget to put towards books, courses, trainings and conferences; continuous coaching within the team and with external experts

🏡 Work From Home budget

Making your workspace comfortable is important to us, you’ll have access to a WFH equipment budget to ensure you have what you need

🌴 Base holiday

33 days base holiday (25 days + 8 bank holidays)

🎄 Christmas leave

Birdie closes between Christmas and New Year so you can have some down time with your loved ones. This is in addition to your base holiday!

🎂 Birthday leave

An extra day off for your birthday (or nearest week day!)

👩‍⚕️ Private health insurance

Comprehensive health insurance with AXA that covers many physical and mental health costs

☀️ Gym and wellbeing discounts

Gym discounts and numerous other wellbeing perks via Happl

🚲 Cycle to work scheme

Birdie will buy a bike up-front and you can salary sacrifice to pay-off over the next 12-36 months

👼🏽 Parental Leave

Highly favourable parental leave policy; once you have spent twelve consecutive months on our payroll, primary caregivers are entitled to 26 weeks of parental leave at 100% of your usual salary and secondary caregivers are entitled to 12 weeks of parental leave, at 100% of your usual salary.

🐣 Fertility Leave Birdie recognises the emotional and physical challenges which may arise during fertility treatments, and supports all Birdies by offering 5 additional paid days of leave.

👵🏻 Employer pension contribution

Birdie contributes 4% of your salary to your pension when you contribute 5% (UK Birdies)

⛷ Frequent company socials, trips and meals

We organise many socials, quarterly retreats and annual company-wide retreats

🤗 Exceptional culture

We see ourselves as social entrepreneurs shaping a new kind of organisation: caring, responsible yet fostering excellence. Read The Birdie Way to learn more.

❓Why Birdie?

Join Birdie and seize this unique opportunity to shape the future of a transformative tech startup, to create positive social change, and develop yourself very fast in a flexible, close-knit & transparent organisation.

We have a grand vision to transform how society deals with ageing, starting with radically improving the lives of 1 million older adults in the next 3 years. We dream big and speed is of the essence.

We’re all entrepreneurs at Birdie. We’re a flat organization, with no manager to tell you what to do but a community of peers and coaches to support you.

We’re highly collaborative and iterative. Everything we do is transparent to anyone, be it objectives and key results, compensation packages and equity or strategic conversations.

Growing with trust is key. Everyone sets their own development plan and gets support to learn fast, from training to books or coaches. We live by radical candour: we give honest feedback and care deeply & personally about each other.

Join us now to improve the lives of millions!

⚖️ Equal Opportunities Statement

We are an equal opportunity employer and we strive to reduce unconscious bias throughout our hiring process. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

We endeavour to embrace diversity, and promote an inclusive environment for all Birdies, and actively work towards this with our Diversity & Inclusion Committee.

If you have any questions regarding the interview process, or if you need any reasonable adjustments to be made, please don’t hesitate to contact us.

Compensation Range: £75K - £85K

Originally posted on Himalayas