User Research Intern (Summer 2021) in Remote

26 days ago
Entry Level
Full Time
Brave is on a mission to save privacy on the web. We’ve built a free web browser that blocks creepy ads and trackers right out of the box. As an alternative to invasive digital ad-tech surveillance, we’ve pioneered completely private ads (opt-in!) that directly reward you for your attention. Brave has over 25 million monthly active users.
In more normal times, our roughly 100-person team orbits a “main” office of about 30 in San Francisco, with smaller clusters spread around the world. Our work style combines an in-person culture in the S.F. office with remote-inclusive practices emphasizing live conversations by video call and fast and slow chat on Slack. This has made for a painless transition to fully remote work.

About the RoleBrave is looking for a User Research Intern, preferably located within 3 or less time zones from San Francisco, to be part of our design team this summer 2021. Over the course of this 8-week paid internship, you’ll be exposed to the full product design and development process at a fast-paced startup. You’ll conduct user research on a variety of projects, develop a deep understanding of our users, and influence the direction of product development. Guidance is embedded into the internship, but you will also be expected to identify research opportunities and be self-motivated to execute and operate independently as our user researcher. The ideal candidate already possesses what it takes to fill an entry-level User Researcher role.
Pay: This is a paid internship. You will be paid an hourly rate of $25/hour.Program length: June 15, 2021 – August 15, 2021 (8 weeks)Location: Fully remote

Responsibilities● Perform tasks in the complete user research cycle, including requirements gathering, structuring studies, recruiting participants, executing, analyzing data, forming product recommendations, and distributing findings● Collaborate with product, design, and marketing to identify research areas and develop hypotheses● Discern the best UX research technique to use in the face of time and value constraints in a startup environment● Independently run research projects on several product design topics● Uncover areas of opportunity and follow-up with actionable recommendations backed by evidence● Communicate research findings, recommendations and rationale to the design and product team, marketing, engineers, and the company at large● Craft and execute research plans with a mix of qualitative and quantitative  methodologies● Help set up and manage a pipeline of preferred users we involve continuously in research● Contribute to best practices for a lean research function at Brave● Coordinate research training initiatives for the design team● Increase user empathy across the organization● Participate in and contribute to design critiques

Required Skills and Experience● Pursuing an advanced degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, Cognitive Science, or related program (or  equivalent/demonstrable work experience)● A portfolio showcasing past user research work and deliverables● Experience with recruiting coordination, conducting user research, and remote studies● Deep knowledge of UX research techniques, including the strengths and limitations of each● Comfortable structuring user research around shifting priorities● A collaborative and empathic approach to partnering with design, product, and engineering teams and influencing product direction● A deep curiosity about people and their underlying motivations● Understanding of the latest UX best practices● Able to explain complex topics clearly and simply for different audiences● Excellent communication (verbal and written) skills● Strong observational and analytical skills● Able to give and receive structured feedback

Nice-to-Have● Experience with Userlytics● User research in international markets● Experience using Figma (our primary tool)● Basic prototyping skills using Figma, Keynote or other tools● Interest in the privacy & security space● Enthusiasm for Brave’s mission