Deskhiker - Remote Jobs

Customer Support Specialist in New York

yesterday
Branching Minds
A career at Branching Minds is unlike any other. It’s not just what we do that makes BRM a great place to work, it’s who we are and how we do it that makes this place so unique. You will have the opportunity to work with our amazing team of smart and passionate people performing purpose-driven work in a fun environment. You can feel the energy and excitement from the moment you (walk through our doors) join our zoom meetings!

We are a team of seasoned educators, learning scientists, and technologists, with a proven track record in our work supporting hundreds of school districts across the US. We provide a comprehensive solution that brings together all the components of RTI/MTSS across academics, behavior and SEL, while guiding teachers and administrators through best practices to ensure fidelity of implementation and streamline the work to save everyone time and effort.

Are you energized by the idea of using innovation to reimagine education in America? If so, join our team.
We come to work every day because we love what we do. You can love your job too.

In this role, you will:
  • Resolve inquiries via phone, live chat, and email by delivering exceptional customer support in accordance with our quality guidelines and consistent with our Core Values.
  • Adhere to and exceed set KPI targets and complete tasks in a timely and effective manner
  • Troubleshoot customers' issues and provide customized recommendations and solutions to enable frictionless customer engagement with the product.
  • Handle support ticket escalation and customer reported issues internally and triage them to the correct team.
  • Document customer information and recurring technical issues to support product quality programs and product development and to share with the Engineering and Product teams.
  • Analyze feature requests and product changes to ensure that feature tickets accurately capture user needs alongside Product and Engineering teams.
  • Communicate complex technical information in user-friendly ways to both technical and non-technical customers.
  • Maintain an organized, efficient, and transparent ticketing platform (we use Zendesk) to track customer issues from reporting to resolution.
  • Maintain our user-facing help center, update new content on an ongoing basis.
Mid Level
Full Time
Americas

Account Executive in USA

yesterday
Neosight
As an SMB Account Executive on the Neosight team, your role will be to dramatically increase our footprint in the Software Sales space.

Do you thrive in a fast-paced, evolving, and growing environment? Do you want to join a best-in-class team and work with some of the most high-profile businesses in the world? If you answered yes, we want to hear from you!

Mid Level
Full Time
Americas

Banking Operations Manager in US

yesterday
Trustly
Trustly is excited to add our first Banking Operations role in the US. In this role, we are looking for someone who is an expert in banking operations and can own and build the function for the North American market. Be the voice, create the process and tools needed for back end process, reconciliation, fund flows, funding, ACH, RTP and more! This thought leader will work cross functionally with internal and external teams. If you are passionate about open banking, working with tech teams and ready to build, join us!
Senior Level
Full Time
Americas

Payments / Banking Lead (Product) in Remote (US & Europe)

yesterday
Sardine
We're looking for a Product Lead who is a self-starter, passionate about the Crypto and FinTech world in general. As a Product Lead, you will be focused on ensuring the aggressive expansion of our business, creating stellar customer experiences, and supporting all aspects of the business while partnering with internal and external stakeholders.

Location: 
  • US or Europe (From Home / Beach / Mountain / Cafe / Anywhere!)
  • We are a remote-first company with a globally distributed team. So you can find your productive zone and work from any part of the US or Europe.
Senior Level
Full Time
Americas - Europe

Content Creator & Strategist in Anywhere

yesterday
Dexible
The Content Creator & Strategist will develop engaging and insightful materials that can drive awareness and adoption of Dexible’s innovative technology. This person will leverage their skills to help spearhead the expansion of the marketing team and Dexible’s culture while using their insights to reinforce the product roadmap and overall company strategy.This person will be focused on growing an audience through original composition. They are enthusiastic about learning and sharing their findings, are naturally curious, and enjoy the creative process. They love digesting technical topics and trying to make sense of it for a non-technical audience.
Mid Level
Full Time
Anywhere (100% Remote)

Head of Talent in Remote

yesterday
Reserve
You are impressively outgoing and connected — a natural people person. Your superior communication skills and incisiveness allow you to quickly build the context required for decisive action in recruiting, so you can hit the ground running. You think tactically, meaning you’re comfortable taking on a task and executing it reasonably in the absence of a preexisting plan or structure. You’re highly adaptable, meaning you can recruit people digitally, remotely, and in-person, and are proactive in reaching across cultures and borders to find the right people. You know recruiters tend to recruit people who are like them, so you’ve developed active strategies for escaping this trap, ensuring your perspectives are not limited by a specific industry, company type, country, or culture. Most importantly, you either already share or could easily come to share our passion and ambition for building this project so we can provide global access to stable currency and fight back against hyperinflation. If you’ve been looking for an opportunity to bring your talent acquisition skills to a place where people care a great deal about what they’re doing, why they’re doing it, and getting it right, this role is for you.


In Summary:

  • Position Title: Head of Talent
  • Location: anywhere (fully remote), but expect to be online during the US workday
  • Compensation: for the right candidate we will match any offer, whether from big tech or competitive crypto projects, and can do full cash or RSR tokens
  • Stability: our long runway offers high job security
  • Purpose: Reserve helps people beat hyperinflation, and aims to eradicate it entirely
  • Language: English fluent
Senior Level
Full Time
Anywhere (100% Remote)

Head of Marketing in Global

yesterday
Planet of The Vapes
POTV is seeking a high performance, purpose driven Head of Marketing to lead our digital marketing efforts. At POTV, you will be leading our 5 Cs of marketing:

Customer Centric - At the core of who we are, we put the customer first in everything we do.

Content - POTV is driven by organic traffic through content that educates, and engages.

Community - An area for growth. How can we engage and co-evolve with the cannabis community to make cannabis users happier and healthier?

Channels - How do we leverage each channel to achieve our objectives and performance metrics?

Communications - Ensuring that who we are is reflected in all our interactions with the community.

Using the 5 Cs above, you will be tasked with creating lifetime relationships with the cannabis community and driving marketing KPIs.

As the Head of Marketing you are responsible for the performance of the marketing team - ensuring that the team is focused on and executing the highest impact initiatives. You use data to inform decision making, drive strategy, measure results and iterate. You leverage process and technology where appropriate while coaching and building a high performance purpose driven team.

Qualified candidates will have a proven track record of leading and building high performance, purpose driven teams. This role will lead the development of high impact initiatives to achieve high performance across the entire marketing funnel - attracting new customers, converting prospects, and engaging a large and diverse customer base. While this is a leadership role, you will be expected to be able to execute when needed acting as a player-coach.

If you background is very strong in paid, this role is not a fit for you as we rely on organic and owned channels for acquisition and retention.

Beyond marketing, you will work closely with the leadership team on company wide strategy, collaborate cross departmentally, contribute to a customer centric culture, and to build alignment in order to deliver a seamless and consistent customer experience.

Senior Level
Full Time
Anywhere (100% Remote)

Customer Support Agent in Canada

7 days ago
SEDNA
(Remote Shift - Sunday-Thursday 4pm-midnight PST)

We are looking for a Customer Support Agent to join SEDNA to help deliver on our promise of world class customer support for our customers. This is a remote position working Monday through Friday that covers the hours of 8am-4pm.


Mid Level
Full Time
Americas

Technical Support Engineer in Saturday-Tuesday, 4pm-2am UTC

7 days ago
Kinsta
Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!

Our client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication and technical skills who can provide enterprise level technical support to our customers via our live chat support system.

Support at Kinsta is not an afterthought; it is part of the Kinsta DNA and culture to provide world-class support to our customers.
Mid Level
Full Time
Anywhere (100% Remote)

Junior Accountant in Portland, Maine, Hybrid, OR Remote

7 days ago
WEX
WEX is seeking a self-driven and motivated professional to join their Accounting team with the option to work on-site in Portland, Maine, Hybrid, OR Remote!. As a Junior Accountant you will have the opportunity to maintain and prepare moderately complex general ledger and sub-ledger financial transactions working in a team atmosphere. This position applies the principles, concepts, and practices of general accounting. It may specialize in one functional area of accounting.
Mid Level
Full Time
Americas
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